Online Institute for Executive Assistants 

Online

4 interactive live webinars 

July 7, 9,14,16 2021

(Wednesdays & Fridays)

Duration: 2 hours per session

London 8.00 am |  Dubai 11.00 am

Singapore 3.00 pm | Sydney 5.00 pm

Your Time 

(register by July 6, 2021)  

USD 450 per participant 

 

Led by:

Anne Castle

Who Should Attend

Executive Assistants (EA) / Personal Assistants (PAs) based in schools.         

 

Workshop Overview

Session 1: Personal Development

This session aims to explore your strengths and areas for development.

Session 2: Developing Assertive Communication Strategies and Confidence

This session will help you feel more confident in your communication with others,

by equipping you with skills and the correct mind set.

Session 3: Effectively Handling Conflict and Difficult Conversations

Conflict can be a useful and energizing catalyst to achieving innovative and positive outcomes if handled correctly. This session will help you to achieve that.

Session 4: Developing Others

This session explores the difference between training, coaching and mentoring and looks at Performance Management in general and how to give feedback in particular. It will emphasize the benefits of supporting, listening to and motivating your staff and will be relevant even if you do not manage staff at the moment.

Knowledge & Skills

Session 1: Personal Development

Topics Covered:

  • Team Role Analysis

  • Leadership Styles diagnostic

  • Learning Styles diagnostic

  • Personality Styles Questionnaire

By the end of the session, participants will be equipped with knowledge & skills to answer the following:​

  • What are my strengths?

  • What do I need to improve?

  • How self-aware am I at present?

  • What do I hope to achieve? What are my short term and longer-term goals? 

  • How do I learn? What is my learning style?

  • How can I use diagnostics to improve my outcomes?

Session 2: Developing Assertive Communication Strategies and Confidence

Topics Covered:

  • Aggressive, Passive, Assertive definitions

  • Rights and Responsibilities

  • Analysis of the OK Corral Model and its application

  • Assertive- Responsive Model

  • Situations where assertiveness can radically improve our interactions

  • How to feel good at the end of an interaction and achieve more of what we want

By the end of the session, participants will be equipped with knowledge & skills to answer the following:

  • Can I develop assertiveness? What would the benefits be if I did?

  • What do I know about assertiveness? How is it different to aggression? Passivity?

  • How can I improve the outcomes from the interactions with my colleagues?

  • How do I say NO assertively and maintain a professional relationship (revisited)?

  • How can I significantly improve my influencing skills and co-operation with co-workers? 

Session 3: Effectively Handling Conflict and Difficult Conversations

Topics Covered:

  • Exploring a conflict handling model (Thomas Kilman)

  • Escalators and De-escalators

  • Assessment of your Communication Style

  • Anger management and emotional intelligence

  • The causes of anger

  • Tips for managing conflict, tension and anger

By the end of the session, participants will be equipped with knowledge & skills to answer the following:

  • Is conflict always negative? What causes it?

  • How can I deal more effectively with criticism and conflict?

  • How do I deal with conflict at the moment? Am I always successful?

  • What situations do I find difficult? Which people do I find difficult? Why do I?

  • What can I do to improve?


Session 4: Developing Others

Topics Covered:

  • The critical importance of communication

  • Clear and agreed goal/objective setting

  • Exploration of models of behaviour such as: Drivers and Stamps

  • Developing effective feedback (as introduced in Workshop 1) Rewards v Punishment

  • Motivation

  • Use of diagnostics

By the end of the session, participants will be equipped with knowledge & skills to answer the following:

  • Why is development important?

  • What motivates us?

  • How can I get the best from my team? Or my colleagues? What are the key techniques?

  • How can I set achievable objectives?

  • What is the best way to delegate?

  • How can I use instruction, coaching, mentoring, training to develop others?

Workshop Facilitator

Anne  Castle has been a freelance trainer for the past 30 years in both the public and private sectors covering all aspects of interpersonal skills, management development and personal development. For the past 20 years she has run courses for support staff in schools and colleges.  

Anne’s clients have included the BBC, Boots plc, Marks and Spencer, Geest and Sun Life of Canada. Formerly the Human Resources and Training Development Manager for the Debenhams department store group, Anne then set up her own independent training consultancy. 

 

She has gained an excellent national reputation for delivering relevant, informative and effective training to both the public and private sectors. 

Her style is lively, enthusiastic and participative.

Workshop Coordinator

Navin Pawa

navin@ksipd.com